policies & procedures

Since 2020, the amount of time is takes to order, purchase, and receive materials has increased. Please allow adequate time for materials to be received. Backorders, although not as often, are still an issue. For a typical home, 3-5 weeks minimum should be allowed to make sure all items are received in correctly, undamaged, and in full. Although possible, we cannot promise that materials will arrive before that timeframe. Please plan ahead.

We do not accept returns on materials unless the materials received are defective and full under a warranty claim. Manufacturers are currently considering most products as a custom order and therefore will not accept them back into their inventory. We suggest double checking quantities before placing orders to ensure that the correct amounts of materials are being ordered. Very few exceptions to this rule exist and would need to be approved by us and would be subject to a restocking/return fee. 

Once materials have been approved and ordered, any additional materials needed will be considered a change order and are subject to a fee of $50 per occurrence. We are attempting to lessen the amount of inefficient time spend on reordering materials. Please double check all quantities needed before approving of orders. All materials only order quantities are to be provided by the customer and are not the responsibility of Crossroads Flooring & Design. If the client of a builder requests a change order, this rule will still apply.

In approved and special circumstances where the customer needs to pick up directly from the manufacturer, all materials will need to be checked for damages prior to leaving the warehouse. If there are broken materials, we will need to be contacted before you leave the manufacturer warehouse. We will have the vendor inspect the materials so that a claim can be drawn. Once materials leave the manufacturer, they are your sole responsibility. Crossroads Flooring & Design is not liable for damages occurred in transit. Any damages not reported before leaving the facility are considered broken in transit. If there are broken materials, we will need to be contacted before you leave the manufacturer warehouse. We will have the vendor inspect the materials so that a claim can be drawn. Once materials leave the manufacturer, they are your sole responsibility. Crossroads Flooring & Design is not liable for damages occurred in transit. Any damages not reported before leaving the facility are considered broken in transit. 

We understand that home building is a process, so as a courtesy to our customers we offer free storage for 30 days. However, we do not have the capacity for storing materials long term. Once materials are received into our warehouse in full, the customer will have 30 days to pick up. After this time frame, Crossroads Flooring & Design is not liable for damages that may occur. After 45 days, a storage fee of $10 per day will be applied to any complete order remaining in our warehouse. Any applicable storage fees must be paid in full before materials will be released. Exceptions to this rule will apply, pending approval by Crossroads Flooring & Design.